The city’s group finance department said many residents neglect their municipal accounts in December, risking disconnection while they are away.

“During the festive season, especially in December, we see many customers leaving the City for extended holidays. Over the years, we have observed that a large number forget to settle their municipal accounts before travelling,” said Kgamanyane Maphologela, Director: Communications and Stakeholder Engagement, Group Finance.

The municipality said it has intensified so-called Level 3 disconnections, which target habitual defaulters.

Under Level 3, officials may physically remove electricity cables, conductors and water or electricity meters. Customers must then reapply for services through normal processes and pay the associated costs before reconnection.

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