GoTyme Bank opens mall hubs

By Levy Masiteng 

GoTyme Bank has opened its first mall-based customer hubs and will remove kiosks from Pick n Pay stores by month-end, reshaping the physical footprint of one of South Africa’s fastest-growing digital banks.

It’s first two Customer Experience Hubs are now operating at Rosebank Mall in Johannesburg and Dobsonville Mall in Soweto, as the bank shifts part of its in-person support away from supermarket kiosks and towards shopping centre-based service points.

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GoTyme said the move is intended to combine digital banking with face-to-face help for customers