By Lungile Ntimba
Thousands of City of Johannesburg residents have received assistance with their municipal accounts through the city’s revenue team, which has visited over 28 shopping centres.
According to the City, this initiative is part of a broader outreach and educational campaign, enabling customers to conveniently address municipal account issues while visiting malls.
This past Saturday, the City hosted a successful Open Day in Region F Revenue, extending operational hours to accommodate more residents.
The City reported that over 1,500 customers received municipal account-related services between September and November during these mall visits.
Most customers assisted were pensioners applying for rebates.
Kgamanyane Maphologela, director of Communications and Stakeholder Engagement for Group Finance, outlined the city’s efforts to meet customer needs.
“The city has responded to the changing needs of our customers, who require more options and flexible times to engage with us,” said Maphologela.
“The revenue mall campaign allows customers to get assistance and interact face-to-face with our friendly staff while shopping.”
The campaign has helped pensioners apply for rebates, check application statuses, log queries on rates accounts, and connect to online statements via the e-Joburg website.
“The campaign has been well-received, especially by the elderly. It’s convenient for them to pop in for assistance while shopping,” added Maphologela.
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