By Lungile Ntimba
City Power has launched a comprehensive, city-wide meter audit to address longstanding billing issues in Johannesburg, CEO Tshifularo Mashava announced on Wednesday.
The initiative aims to verify the status of every electricity meter and ensure each is accurately linked to the correct customer account.
The audit covers major Service Delivery Centres (SDCs), including Reuven, Roodepoort, Hursthill, Randburg, Midrand, and Alexandra.
This large-scale operation follows City Power’s official takeover of the electricity billing function from the City of Johannesburg on 1 July 2025.
“This handover marks a turning point in how we serve our customers. By taking full ownership of the billing function, we are not only improving accountability but also placing the power of transparency and service directly into the hands of our customers,” said Mashava.
“We are committed to rebuilding trust through accurate billing, responsive service, and meaningful community engagement. Through stand-by-stand audits and improved access
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