By Thapelo Molefe
Eskom has announced the expansion of its enhanced customer support programme through a flexible, hybrid service model.
In a statement on Monday, the power utility said the new model will introduce scheduled mobile “Hub-on-Wheels” units and community pop-up service points, supported by digital self-service platforms and selected permanent customer service hubs.
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Eskom said its permanent customer service offices will officially reopen from 1 February.
Eskom said the enhanced customer support model is designed to improve access to assistance by taking services directly into communities.
Through mobile hubs, pop-up points, walk-in centres, and digital platforms, customers will be able to log faults, submit service applications, resolve billing issues, and receive in-person support without relying solely on fixed offices.
“This initiative reflects Eskom’s commitment to meeting customers where they are,” said Eskom Distribution
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